CLEA PUTRI, F.; RIANA, R. I.; HERDIANZAH, Y. Analysis of Customer Satisfaction on Service Quality at ‘TRANS JOGJA’ Bus Stop Using a SERVQUAL (Service Quality) and House of Quality (HOQ). Journal of Industrial System Engineering and Management, [S. l.], v. 3, n. 2, p. 45–54, 2024. DOI: 10.56882/jisem.v3i2.37. Disponível em: https://journal-jisem.com/index.php/jisem/article/view/37. Acesso em: 18 apr. 2025.