Clea Putri, F., R. I. Riana, and Y. Herdianzah. “Analysis of Customer Satisfaction on Service Quality at ‘TRANS JOGJA’ Bus Stop Using a SERVQUAL (Service Quality) and House of Quality (HOQ)”. Journal of Industrial System Engineering and Management, vol. 3, no. 2, Oct. 2024, pp. 45-54, doi:10.56882/jisem.v3i2.37.